EXCHANGE & RETURNS
Exchange & returns
If you buy goods from us, you have the right to decide that you do not want to keep the goods for 14 days from the delivery or the conclusion of the contract. You can then return your order without penalty and without giving any reason.Shipping is complimentary on all exchanges; however, if you are based outside the EU you will need to pay taxes and duties on this.The shipping cost incurred for returning items to Fereau for an exchange or refund are not covered or reimbursed by us.The return shipment is not free when shipped using the courier provided by fereau.com. If the return package is shipped using a different courier than the one provided , all consequent costs will be the client’s responsibility. Within 14 days after reception of your returned order or your indication that you wish to forgo the agreement, we will pay you back the full purchase price, by the same means of payment which you utilised for the purchase.
We can refuse repayment as long as we have not received the returned goods or until you have shown you have returned the goods, depending on which event occurs first.
We expect you to handle the order as well as the packaging with the utmost care during the first 14 days after delivery. If you want to return the goods as described above, you may only unpack or use them to the extend needed to assess whether or not you wishes to retain them. Returned goods may be tested, but not used. The security tag must still be intact and attached to returned items. Items must not have been worn, washed or altered in and way, and must not show any signs of use. When returning the goods, you will also have to return all delivered accessories and – if reasonably possible – return the goods in their original condition and packaging as well as taking in account our instructions as listed below.
In order to exercise your right to withdrawal quickly and correctly, both in case of delivery of services as in the case of delivery of goods, you can fill out the form below and send it to email@example.com. We will send you an acknowledgement of your withdrawal by email.
All items must be returned new, unused and with all Fereau.com and security/designer garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your Fereau.com account.
Your purchase should be sent back to us within the 14 days of receiving your order. Returns outside of this period are accepted at the discretion of Fereau.com
Have a question we have not answered?